SatSport Privacy Policy – How We Protect Your Data

1 Introduction

SatSport is an online gaming and sports betting platform built for players in Pakistan. We take your privacy seriously. Every piece of personal data that passes through our systems is handled with care, processed only for legitimate purposes, and protected with appropriate technical and organisational measures.

This Policy applies to all users of the SatSport website and any associated services, regardless of how you access them — whether through a desktop browser, a mobile browser or any other device. It covers data collected during account registration, during gameplay, during financial transactions in PKR, and during any interaction with our customer support team.

If you are under 18 years of age, you are not permitted to use SatSport and we do not knowingly collect data from minors. If you believe a minor has registered an account, please contact our support team immediately so the account can be closed and any associated data removed.

2 Data We Collect

We collect personal data from you in the following ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from payment service providers when you transact in PKR.

2.1 Information You Provide Directly

• Account registration data: Full name, date of birth, Pakistani mobile number, email address and any username or display name you choose.
• Identity verification (KYC) documents: Copies of government-issued ID, proof of address or other documentation we may request to verify your identity before processing withdrawals or at other points required by our internal policies.
• Payment details: Information required to process deposits and withdrawals in PKR — for example, your JazzCash or Easypaisa account number, bank account details or card information as applicable to your chosen method.
• Support communications: Any messages, complaints, enquiries or attachments you send to our support team via email or chat.
• Responsible gaming information: Deposit limits, session preferences or self-exclusion requests you submit through your account settings.

2.2 Automatically Collected Data

• Device and browser data: IP address, browser type and version, operating system, device model and screen resolution.
• Usage data: Pages visited, games played, bet history, session duration, in-game actions and navigation patterns on the platform.
• Cookie and tracking data: Data collected via cookies and similar technologies as described in Section 8.
• Log data: Server-side logs of requests made to the platform, including timestamps, request type and response codes, retained for security and fault-diagnosis purposes.

3 How We Use Your Data

SatSport uses your personal data only for the purposes listed below. We do not process your data in ways that are incompatible with these stated purposes without first updating this Policy and, where required, seeking your consent.

• Account management: Creating and maintaining your player account, verifying your identity and age, managing your preferences and processing account-related requests such as password resets or username changes.
• Payment processing: Facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets. Verifying that payments originate from accounts held in your name.
• Platform operation: Delivering the core platform experience including sports betting on Cricket, PSL, T20, Football and Esports, casino games, live casino, fish games and the game lobby.
• Fraud prevention and security: Monitoring for suspicious account activity, detecting and preventing multiple accounts, identifying unauthorised access attempts and protecting the integrity of the betting markets.
• Bonus and promotion administration: Verifying eligibility for bonuses and promotions listed on the Promotions page, tracking wagering progress and preventing abuse of offer structures.
• Responsible gaming: Applying deposit limits, session reminders and self-exclusion settings you have chosen, and monitoring account activity to identify potential indicators of problem gambling as described on our Responsible Gaming page.
• Customer support: Responding to your queries, resolving complaints and providing assistance with your account or transactions.
• Platform improvement: Analysing aggregate, anonymised usage data to understand how players use the platform and to improve features, performance and the overall experience.
• Communications: Sending transactional messages such as deposit confirmations, withdrawal notifications, password reset links and important account or policy updates. Sending promotional communications only where you have opted in to receive them.
• Legal compliance: Retaining records as required by applicable obligations and responding to lawful requests from competent authorities.

4 Payments & Financial Data

All transactions on SatSport are denominated in PKR. When you make a deposit or request a withdrawal, we collect and process the financial data necessary to complete that transaction. The handling of payment data is subject to additional protections given its sensitive nature.

• Full card numbers are not stored on SatSport's servers. Where card payments are processed, tokenisation is used so that only a reference token is retained on our side.
• Mobile wallet account numbers (JazzCash, Easypaisa) are stored in an encrypted format and used only to process your transactions and verify that withdrawal requests are made to an account registered in your name.
• Bank account details provided for Raast or bank transfer withdrawals are handled with the same level of encryption and are only used for the withdrawal purpose for which they were provided.
• Transaction records — including amounts, timestamps and method references — are retained as part of your account history for the period described in Section 6. These records may be reviewed by our fraud prevention and compliance teams where a concern arises.

5 Data Sharing

SatSport does not sell your personal data. We share data with third parties only in the following circumstances, and only to the extent strictly necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast infrastructure providers, card payment networks and other payment service providers receive the transaction data required to process your deposits and withdrawals in PKR.
• Identity verification services: Where a third-party KYC provider is used to assist with identity or age verification, we share the documents and data required for that verification. These providers are bound by confidentiality obligations.
• Game content providers: Third-party game studios that supply casino games, live casino, fish games or sports betting data to the platform may receive session identifiers and bet records in connection with delivering and settling game rounds. They do not receive your full identity data.
• IT and infrastructure providers: Hosting, content delivery, security monitoring and related service providers who process data on our behalf under data processing agreements that require them to apply appropriate protections.
• Legal and regulatory disclosures: We may disclose account data, transaction records or communications in response to a lawful order, court order or formal request from a competent authority. We will notify you of such disclosure where we are legally permitted to do so.
• Business transfers: In the unlikely event of a merger, acquisition or sale of assets, player data may be transferred as part of that transaction. You would be notified in advance of any such transfer and the Privacy Policy of the acquiring entity would be provided.

In all cases where data is shared with a third party, we require appropriate contractual protections to be in place. We do not permit third parties to use your data for their own unrelated marketing or commercial purposes.

6 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure to meet our legal obligations, resolve disputes and enforce our agreements. The general retention periods we apply are as follows:

• Account and identity data: Retained for the duration of your account and for a period of up to five years after permanent account closure, to meet anti-money-laundering record-keeping obligations and to handle any retrospective disputes or legal claims.
• Transaction records: Deposit, withdrawal and bet history records are retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for up to three years from the date of the communication, unless a longer period is required in connection with an ongoing dispute or legal matter.
• Technical logs: Server and access logs are retained for up to 12 months for security monitoring and fault diagnosis, after which they are deleted or anonymised.
• Cookie data: Duration varies by cookie type as described in Section 8. Session cookies are deleted when you close your browser. Persistent cookies expire according to the timeframe set for each cookie.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be associated with any individual. Where anonymised data is retained for analytics purposes, it cannot be used to identify you.

7 Security Measures

SatSport implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include but are not limited to:

• Encryption in transit: All communication between your browser or device and SatSport's servers is protected by TLS encryption. This applies to login, registration, payment flows and all other data exchanges.
• Encryption at rest: Sensitive personal data stored in our databases — including identity documents, payment references and account credentials — is stored in an encrypted format.
• Access controls: Access to systems containing personal data is restricted to authorised personnel on a need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Account security tools: Your account is protected by password authentication. We strongly recommend using a strong, unique password that is not used on any other service. You are responsible for maintaining the confidentiality of your login credentials.
• Fraud monitoring: Automated systems monitor account activity for patterns associated with unauthorised access, identity fraud and other suspicious behaviour. Accounts flagged by these systems may be temporarily suspended pending investigation.
• Incident response: In the event of a data security incident that affects your personal data, SatSport will assess the impact and notify affected players in a timely manner where required.

8 Cookies & Tracking

SatSport uses cookies and similar technologies to operate the platform, remember your preferences, analyse usage patterns and support our security measures. A cookie is a small text file placed on your device when you visit the platform. The following types of cookies are used:

• Strictly necessary cookies: Required for core platform functions such as maintaining your login session, remembering your language preference and keeping your account secure. These cannot be disabled without breaking platform functionality.
• Functional cookies: Remember your preferences — for example, your preferred deposit method or game lobby layout — to provide a more personalised experience on subsequent visits.
• Analytics cookies: Collect anonymised data about how players navigate the platform — pages visited, time on page, common exit points — to help us identify areas for improvement. The data collected is aggregated and cannot be used to identify individual players.
• Security cookies: Used to detect fraudulent activity, prevent bot access and protect the integrity of login and payment flows.

Session cookies expire automatically when you close your browser. Persistent cookies remain on your device until they reach their expiry date or until you delete them through your browser settings. You can manage cookie preferences through your browser, though disabling strictly necessary cookies may affect your ability to use the platform normally.

9 Your Rights

As a SatSport player you have rights over the personal data we hold about you. You can exercise any of the following rights by contacting our support team with your account details and a clear description of your request:

We will acknowledge your request within a reasonable period and aim to resolve it as quickly as the circumstances allow. In certain cases, legal obligations may limit our ability to fulfil a deletion request — for example, where transaction records are required to be retained for a defined period. We will explain clearly if this applies to your request.

10 Minors

SatSport is strictly a platform for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our registration and KYC processes, and accounts found to belong to minors will be closed immediately with any data associated with those accounts deleted.

If you are a parent or guardian and believe that a person under 18 has registered an account or provided personal data to SatSport, please contact our support team immediately. We will investigate and take appropriate action without delay. We also encourage parents and guardians to use device-level parental controls to restrict access to online gaming and betting platforms.

11 Changes to This Policy

SatSport may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When changes are made, the updated Policy will be published on this page with a revised "Last Updated" date at the top.

For changes that materially affect how we use your personal data, we will make reasonable efforts to notify registered players via their registered mobile number or email address before the changes take effect. Continuing to use the SatSport platform after an updated Policy has been published constitutes your acceptance of the revised terms.

We recommend checking this page periodically so you are always aware of the current version. If you have questions about any change to this Policy, contact our support team before continuing to use the platform.

12 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a data-related concern, please reach out to the SatSport support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week

For general platform queries that are already covered in our documentation, visiting the FAQ page is the quickest way to find an answer. For account-specific privacy requests, contacting support directly ensures your request is handled securely and linked to your verified account.

Privacy-related complaints will be acknowledged promptly and investigated thoroughly. Our aim is to resolve every concern fairly. If you feel your concern has not been addressed adequately after contacting us, you retain the right to raise the matter with any relevant authority available to you.